Shipping policy

Delivery & Shipping Policy

At Syren Bar & Bistro, we strive to ensure that all catering orders are delivered fresh, on time, and in excellent condition. Please review our delivery policy below.

1. Delivery Areas

Syren Catering currently delivers within:

  • Greater Suva Area
  • Lami
  • Nasinu
  • Nausori

Deliveries outside these areas may be available upon request and may incur additional delivery charges.

2. Delivery Fees

Delivery charges are based on:

  • Delivery location
  • Order size and volume
  • Delivery time requirements
  • Setup requirements, if applicable

Delivery fees will be confirmed at the time of booking and included in your quotation.

3. Delivery Times

We recommend placing catering orders at least 7 days in advance to ensure availability.

Delivery times are scheduled according to your event requirements and will be confirmed prior to your event date.

While we make every effort to deliver within the agreed timeframe, unforeseen circumstances such as traffic conditions, road closures, weather events, or other factors beyond our control may occasionally affect delivery times.

4. Order Confirmation

All catering orders must be confirmed by:

  • Acceptance of the quotation
  • Payment of the required deposit
  • Confirmation of final guest numbers and menu selections

Final order details must be confirmed at least 7 days before the event date unless otherwise agreed.

5. Delivery Requirements

Customers are responsible for providing:

  • Accurate delivery address details
  • Contact person and phone number
  • Access instructions for delivery locations
  • Parking information where applicable

Any delays caused by incorrect or incomplete information may result in additional charges.

6. Risk and Responsibility

Responsibility for the order transfers to the customer upon:

  • Successful delivery to the designated recipient; or
  • Collection of the order from Syren Bar & Bistro.

Customers are responsible for ensuring food is stored and handled safely after delivery or collection.

For food safety reasons:

  • Hot foods should be consumed promptly.
  • Cold foods should be refrigerated if not consumed immediately.
  • Food should not be left at room temperature for extended periods.

7. Failed Deliveries

If delivery cannot be completed due to:

  • Incorrect address information
  • No authorized recipient being available
  • Restricted access to the delivery location

Syren Bar & Bistro reserves the right to:

  • Charge additional delivery fees for redelivery
  • Cancel the delivery without refund where reasonable efforts to complete delivery have been made

8. Collection Orders

Customers may arrange to collect catering orders directly from Syren Bar & Bistro.

Collection times must be agreed upon in advance.

Customers are responsible for:

  • Checking their order upon collection
  • Transporting food safely
  • Maintaining appropriate temperatures during transport

9. Event Setup and Equipment

Where event setup, serving equipment, platters, chafing dishes, or other hired items are provided, additional terms and fees may apply.

Customers may be charged for:

  • Lost or damaged equipment
  • Late returns of hired items
  • Excessive cleaning requirements

10. Force Majeure

Syren Bar & Bistro shall not be held liable for delays or failure to perform delivery obligations due to circumstances beyond our reasonable control, including but not limited to:

  • Severe weather events
  • Natural disasters
  • Government restrictions
  • Road closures
  • Public emergencies
  • Industrial actions

In such circumstances, we will work with customers to find a suitable alternative arrangement whenever possible.

Contact Us

Syren Bar & Bistro Catering
📞 Phone: [7325663]
📧 Email: [suva.syren@gmail.com]
📍 Suva, Fiji

We appreciate your business and look forward to making your event a success.